3D Preview Not Displayed

Automation Components

In the case of Internet Explorer
(To display preview of the selected parts, ActiveX control must be installed in your browser.)

1If ActiveX is not installed in your browser

When a component is selected, a new window will appear under the toolbar with the message "This site might require the following ActiveX control…"
Click on the “install” icon to install "ActiveX control“.

2After clicking on the “Install” icon, a new window will appear. Click “Yes” and downloading will start.

* In the case where ActiveX is not installed properly

In Internet Explorer, follow these steps accordingly:

1. Click on ‘’Internet Options’’ on the ‘’Tools’’ menu.

2. Click on “Security” tab.

3. Click on the “Internet” icon.

4. Click “Custom Level” button to open the Active X settings.

5. Check "Prompt“ or "Enable" for "Download signed ActiveX controls“.


Restore original settings when ActiveX is installed successfully.



Manual install

To obtain the web viewer for manual installation, please visit www.partsolutions.com/webviewer

Press Die / Mold

In the case of Internet Explorer

1On your computer, open Internet Explorer

2At the top right, click Tools and then Internet Options.

3Click [Advanced] tab, and under [Accelerated Graphics], Check [Use software rendering instead of GPU rendering]

4Click [Apply] and [OK].

In the case of Chrome

1On your computer, open Chrome.

2At the top right, click More and then Settings.

3At the bottom, click Advanced

4Turn Use hardware acceleration when available on.

Restart Chrome to apply the changes.

In the case of Firefox

1On your computer, open Firefox

2Click Options on the menu dropdown

3Under Performance, check the box Use recommended performance settings

In the case of Edge

1On your computer,open Internet Options in Control Panel

2Click [Advanced] tab, and under [Accelerated Graphics], Check [Use software rendering instead of GPU rendering]

3Click [Apply] and [OK].

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