Others

  1. Q1What are MISUMI's office hours?

    A1

    Monday to Friday (9:00am to 6:00pm)
    Saturday (9:00am to 3:00pm)
    Public holiday (9:00am to 3:00pm)
    Please note that we will be closed on International Public Holidays.

  2. Q2What are the "System Requirements"?/ I can’t see the website. / Website display has collapsed.

    A2

    You may test your System Compatibility by clicking on this link.

    Need more help?
    Click Here.

  3. Q3How can I stop receiving your e-mail blast?

    A3

    You may click on the "Unsubscribe" link at the bottom of our EDM.

  4. Q4Is there a community page of MISUMI?

    A4

    You may visit our Facebook page.

  5. Q5I cannot download the CAD data for a product.

    A5

    CAD data may not be available for some parts.
    If you cannot download the CAD data for a product, it means that CAD is not supported for this product.

    Need more help?
    Click Here.

  6. Q6Where can I request for the item which is not listed in Catalog?

    A6

    Please send us a request with the necessary information (e.g. specifications, brand, item description, quantity, special requirements, drawings, etc.) to our technical support via our Online Inquiry Form for assistance.

  7. Q7What is Web Ordering System (WOS)?

    A7

    Web Ordering System (WOS) is MISUMI’s next generation online quote and order platform. It is the faster, easier, and reliable way of ordering MISUMI products as well as third-party branded products.

  8. Q8The page does not display or transition properly. What should I do?

    A8

    Please check your browser settings, in the following order.
    Screen shots are taken from Microsoft Internet Explorer 11.

    1. Page reload

    Press and hold the [Ctrl] and [R] keys on the keyboard.

    * Contents you entered may disappear. Use temporary storage function or refrain from the contents.

    2. Clearing your cache

    (1) Click [Tools] → [Delete Browsing History]

    (2) Check only [Preserve Favorites website data], [Temporary Internet files and Website files ] → [Delete]

    Clearing your cache

    3. Confirm security level

    (1) [Tools] → [Internet options]

    (2) [Security] → [Internet] → [Default level] → [Medium-high]

    * Unnecessary if you can not click [Default level]

    Confirm security level 01
    Confirm security level 02

    4. Set up trusted sites

    (1) [Security] → [Trusted sites] → [Default level] → [Medium] → [Sites]

    (2) Type [https://*.misumi-ec.com/], [https://*.misumi.jp/] and [https://*.partcommunity.com] → [Add] → [Close]

    Set up trusted sites 01 Set up trusted sites 02

    5. Accept cookies

    (1) [Privacy] → [Advanced]

    (2) Check [Override automatic cookie handling] → Chose two [Accept], check [Always allow session cookies] → [OK]

    Accept cookies

    6. Set Pop-up blocker

    (1) [Privacy] → Check [Turn on Pop-up Blocker] → [Settings]

    (2) Check [Show Notification bar when a pop-up is blocked] → Blocking level [Medium] → [Close]

    Set Pop-up blocker

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