Order / Quotation

  1. Q1How do I read your catalogs?

    A1

    Please click here to view more information on using our online eCatalog.

    Need more help?
    Click Here.

  2. Q2Once I’ve placed the order, can I make any changes?

    A2

    You cannot make changes on the Web Ordering System once you have completed your order. If you need to make changes, please prepare the order number and contact our Customer Service Team at (65) 6733 7211.

    Need more help?
    Click Here.

  3. Q3What if I go to "Order Now" to place an order and there is an error?

    A3

    If you encounter an error message during your order, you may refer to the error message and correct the part number if it is a part number error.

    You may also refer to this Online Guide for more information. 

    Need more help?
    Click Here.

  4. Q4How do I locate a quote or order that I've already completed?

    A4

    To look up a previous order or quote, please refer to our Online Search History Guide.

    Need more help?
    Click Here.

  5. Q5If I've searched the part numbers and added them to the cart, can I place an order?

    A5

    You may refer to the Online User Ordering Guide on how to get Quotation/Order from our Web Ordering System, or view our Video Tutorials for more information.

    Need more help?
    Click Here.

  6. Q6What should I do if I want to order fewer parts than I quoted?

    A6

    Once you’re ready to proceed with an order from a quote, please ‘check / tick’ the items you would like to order. The ‘unchecked / unticked’ items will not be ordered.

    You may also like to refer to our Online Guide for converting a Quotation to an Order for more information.

    Need more help?
    Click Here.

  7. Q7I’ve requested for a quotation and the part number shows up in red. What does this mean?

    A7

    It means that there is an error with that item. It could be lead time error or part number error.

    You may refer to the error message and correct the part number if it is a part number error.

    You may also refer to this Online Guide for more information.

    Need more help?
    Click Here.

  8. Q8I would like to request for printed catalogs. Can I do this on the MISUMI website?

    A8

    We have fully uploaded all our products to our eCatalog. Hence, we have ceased to provide hardcopy printed catalogs.

    Need more help?
    Click Here.

  9. Q9Can I view eCatalog page of my item from the Quote / Order screen?

    A9

    You will be able to view the item page by clicking on the part number link after you have completed the quotation/order.

    Please check and verify the specifications before you proceed to order/quote.

    Need more help?
    Click Here.

  10. Q10Where do you enter a shipping account number, if available?

    A10

    We do not have a function for entering a shipping account number.
    You may inform our customer service via our Online Inqury Form.

    Kindly provide your full company name and address, order number (if applicable) when contacting our customer service.

  11. Q11Does the site suggest parts based on others which are in the order?

    A11

    No, the site does not have a cross-selling function to suggest other parts, however, it will suggest a possible part number in the event that an invalid Part Number has been detected.

    Need more help?
    Click Here.

  12. Q12What if you need more than one quantity quoted at one time?

    A12

    You may quote for multiple quantities for the same part number in 1 quotation.

  13. Q13What payment methods are accepted?

    A13

    For customers based in Singapore, we accept cheque payment, Credit Card, PayPal or PayNow.

    For customers not based in Singapore, we accept Bank transfer, Credit Card or PayPal. All bank charges will be borne by customer for payment via bank transfer.

    More information can be found here.

    Need more help?
    Click Here.

  14. Q14Can I order an item not listed in your Catalogs?

    A14

    If you would like to order our product in a size/version not listed in our Catalogs, please send us a request with the necessary information (e.g. specifications, brand, item description, quantity, special requirements, drawings, etc.) via our Online Inquiry Form.

  15. Q15I have a part number from another manufacturer. Can you cross-reference it?

    A15

    You may provide us with the details via our Online Inquiry Form for us to check with our technical team.

  16. Q16How long does it take to get a quote?

    A16

    Quote will be sent to you immediately once you have generated the quotation on our website. The PDF Quotation will also be available in your account upon completion of quotation.

    For Customized items, it will take about 3 working days.

    You may refer to the Online Video Tutorial on how to get Quotation from our Web Ordering System (WOS).

    Need more help?
    Click Here.

  17. Q17How do I request a quote online?

    A17

    Please go to MISUMI website and log in with your Login ID and password. You can then click on "Quote / Order" icon and click on "Quote" to start generating a quotation.

    You may also refer to this Online Quotation Guide on obtaining a quotation.

    Need more help?
    Click Here.

  18. Q18How do I place an order? Is there a special form to use?

    A18

    Please go to MISUMI website and log in with your Login ID and password. You can then click on "Quote / Order" icon and click order to start your ordering process on our Web Ordering System.

    You may also refer to our Online Ordering Guide.

    Need more help?
    Click Here.

  19. Q19I did not get an SO Confirmation for my order. How can I make sure that my order has been processed?

    A19

    You should receive our SO Confirmation on the same day if your PO is received during our business hours.

    Sending of Order confirmation maybe delayed in the case of lead time error or over credit limit issues.

    You may also view the status of your order in your WOS account. You may view this Online Video Tutorial for more information on how to view the status.

    If you do not get your SO Confirmation the same day, please contact Customer Service Team at (+65) 67337211. DO NOT send your order again to avoid duplicate orders.

    Need more help?
    Click Here.

  20. Q20I configured the part numbers on your site, but the quotation says they are incorrect part numbers.

    A20

    If you are using the numbers used in the CAD file you downloaded, (E.g. SFJ10_120 or MISUMI_lsrc_r40) replace "_" with "-“. The phrase "MISUMI_" should also be deleted (E.g. SFJ10-120 or LSRC-R40).

    We advise that you save the correct part numbers that you configure in "My Components" to avoid these mistakes, rather than saving the part numbers in your CAD application software.

    For further information on part number error, please contact our technical support via our Online Inquiry Form.

  21. Q21What is "Minimum Quantity Surcharge"?

    A21

    At any one time, a charge is incurred if the ordered quantity does not meet the required minimum ordered quantity. This charge is only applicable to certain products. Kindly refer to each product page or quote / order request for more details.

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