FAQ

Click on a question for further details. If you cannot find an answer to your question, contact our customer services staff at 65-67337211, Monday to Friday- 9:00am to 6:00pm and Saturday and Public Holiday- 9:00am to 3:00 pm.

Q.I am interested in doing business with MISUMI. What do I need to do?

A.

You first need to open an account with MISUMI. Fill in the customer registration form and fax /email it back to us, you can also call our customer service at 65-67337211 to have the form fax to you. We will start the account set-up process as soon as we receive your completed application.

Q.How long does it take to open an account with MISUMI?

A.

Within half a working day upon receive your registration form

Q.How do I read your catalogs?

A.

Go to the How to Use the Catalogs page. If the information there does not answer your question, contact our customer service staff at 65-67337211.

Q.How can I find a particular part?

A.

There are three ways to look up a part in our catalogs: by product name(s) or keyword(s), by product number, and by image. If you are using our on-line catalog, type in the product name(s) or keyword(s), or MISUMI product number in the search field on the left, or click Search by Image. If you are using a printed catalog, use the index at the back of the catalog to search by description or product number, and use the picture list at the beginning of the catalog to search by image.

Q.When can I receive the products?

A.

Refer to our catalog, and look for a section with the Truck icon.  (Production Time).
If you are situated in Singapore, you will receive the products per the number of days shown in the catalog plus 3-4 working days after we received your PO or confirm order instruction.
However, extra days are needed if your order quantity exceeds our normal production capacity. Days are counted as work days not including the order date.
Please check the actual delivery date with our customer service staff.

Q.Can I receive products faster than the schedules mentioned above?

A.

Yes, you can use "Express" service in order to shorten production time but is an additional cost for using this service. For more details, please contact our customer service staff.

Q.Can I order an item not listed in your catalogs?

A.

We will try to meet your special item request.
Please contact our customer service staff to find out more.

Q.I have a part number from another manufacturer. Can you cross-reference it?

A.

We can cross-reference some items. Contact our customer service for assistance.

Q.Do you stock items?

A.

We do keep stock in Singapore.

Q.How long does it take to get quotation?

A.

Instantly via our Web ordering system (WOS). >> Go to WOS

Q.How do I place an order?

A.

You can order via Web ordering system (WOS). >> Go to WOS

Q.How do I know my order is being process?

A.

You may go to WOS Order history to check your order history. You will also receive order confirmation via email.

Q.What is MISUMI's office hours?

A.

Monday to Friday, 9:00 am – 6:00 pm.
Saturday and Public holiday, 9:00 am – 3:00pm.

Q.What kinds of products are available for purchase?

A.

The products handled by MISUMI are listed in five catalogs: Standard Components for Press Dies, Standard Components for Plastic Molds, Mechanical Standard Components for Factory Automation, Machine Tools, and Wiring Components for Equipment. MISUMI's catalogs are free-of-charge.
>> Go to Request Catalog page

Q.How I can receive a catalog.

A.

Please contact our customer service at 65-67337211 or
>> Go to Request Catalog page
In case you are a new customer, you have to register with us first. Go to Open an Account page