Customer Service Coordinator
Job Description
- Prepare quotation and process purchase orders from customers,
- Handle and assist customers on their sales enquiries via email, phone calls and live chat,
- Process claims arising from shipment delays, defective items, wrong pricing, etc,
- Rectify part number errors, request lead time changes to suppliers,
- Liaise with stakeholders on customers’ orders,
- Promote Web Ordering System to customers.
Requirement
- Minimum GCE “O” Level Qualification
- Minimum 1 year of experience in order processing and handling of customer’s enquiries
- Possess a service-oriented mindset with excellent customer service skills
- Good communication and interpersonal skills
- Able to work independently with minimal supervision and is a good team player
- Able to work under pressure
- Meticulous and organized
- Able to multi-task and work in a fast-paced environment
- Proficient in MS Office (especially in Microsoft Excel)
Working hours
Monday to Friday: 9:00 AM to 6:00 PM
Saturday/PH : 9:00AM to 3:00PM (scheduled by supervisor based on duty roster.)