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Cancellation Policy / Returning Products

Changing or Canceling Orders

MISUMI’s cancellation policy varies depending on the published "days to ship" of our products, and may not be accepted. Please contact MISUMI Customer Service with any requests of changing or canceling your order. We appreciate your understanding and cooperation.

In-stock Items

Request of changing or canceling orders can be accepted during normal business hours one business day prior to the scheduled ship date. Please note that request of changing or canceling orders on or after the scheduled ship date cannot be accepted.

Make-to-Order Items

Most of our products are Make-to-Order items, which are manufactured specifically according to each customer's request for material, size and shape. To deliver the desired products with “industry best” lead-time, we start our order fulfillment process on the same day of order acceptance for standard days to ship order. In the event of an order change or cancellation request on Make-to-Order items, we have already begun the order fulfillment process (order processing, purchase of materials, manufacturing, labor, etc.) and have incurred related expenses.

Standard Quantity Orders

・Standard Shipping Date Orders
When a standard shipping date is specified, changing or canceling orders are difficult since production starts on the day of order acceptance.
However, we accept order change or cancellation requests by customers within 2 hours of the order receipt time free of charge. Cancellation 2 hours after order receipt during normal business hours will be subject to a cancellation charge of 50%.
Please note that changing or canceling orders will not be accepted after normal business hours.

Ex. Placing 3 "Days to Ship" item order shipping on the 3rd business day (standard shipping date).

Day after
Order Placement
Cancellation on Order Day 1st day
after
2nd day
after
3rd day
after
Order
Cancellation
Within 2 hours of
order placement
By business hours
after 2 hours of
order placement
N / AN / AN / A
Free of charge50% Charge
Production
Work
UnperformedPerformedPerformedPerformedCompleted
Number of Days Before
Shipment
3 days2 days1 day0
・Future Shipping Date Orders
When a future shipping date is specified, change or order cancellation requests will not be accepted within the standard "Days to Ship" period to the specifled shipping date.

Ex. Placing a 3 "Days to Ship" item order shipping on the 10th business day (specifying a future shipping date)

Day after
Order
Placement
Order
day
1st day
after
2nd day
after
3rd day
after
4th day
after
5th day
after
6th day
after
7th day
after
8th day
after
9th day
after
10th day
after
Order
Cancellation
Free of
charge
Free of
charge
Free of
charge
Free of
charge
Free of
charge
Free of
charge
Free of
charge
N / AN / AN / AN / A
Production
Work
UnperformedUnperformedUnperformedUnperformedUnperformedMay have
been
performed
May have
been
performed
PerformedPerformedPerformedCompleted
Number of Days
Before
Shipment
10 days9 days8 days7 days6 days5 days4 days3 days2 days1 day0

Special Large Quantity Orders

As confirmed on quotations, cancellation of special large quantity orders cannot be accepted.

Returning Products

Returning In-stock products may be accepted under certain circumstances. Please contact MISUMI Customer Service on any requests. Please note that shipping charge to return the products to MISUMI or to the location MISUMI specifies is at the customer's expense.

Returning Make-to-Order items is not allowed since they are manufactured specifically to your unique configuration. For detailed information, please see Article 17 of "Terms and Conditions of Sale" in the paper catalog or eCatalog.

If products received are different from what were ordered, please contact MISUMI Customer Service.

Please note that changing or canceling orders specified with Express Service will be subject to this Cancellation Policy / Returning Products for Make-to-Order items.

This Cancellation Policy / Returning Products are subject to change without notice.

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Customer Service
  • TEL: (65) 6733 7211
  • FAX: (65) 6733 0211
  • Monday to Friday:
    9:00am - 6:00pm
    Saturday:
    9:00am - 3:00pm